Returns
- RETURN AND/OR CANCELLATION POLICY & PROCEDURE
According to the Electronic Communication and Transactions Act & South African Consumer Protection Act, No 68 of 2008, you as a consumer are entitled to a general right to return for seven days after delivery, for any reason without penalty, the consumer however will be liable for the cost of returning the goods.
- You are entitled to cancel any purchase of any product or service within 7 days (cooling-off period) from which they were delivered.
- Upon expiry of the “cooling-off” period no purchaser will be entitled to cancel any purchase.
- Goods need to be returned unused and in its original unopened packaging with all labels attached, within 7 days of receiving the item.
- A handling fee of 10% will be charged on cancellation of a purchase. Delivery charges for returning unwanted items within the “cooling-off” period (7 days) are for the purchasers account.
- A refund will be affected to a purchaser exercising his right to cancel, within 30 days of cancellation, subject to the 10% handling fee and any delivery costs that may be incurred in affecting the refund.
- Such refund will only take place when Lockstitch Threads receives your parcel subject to the above mentioned conditions.
- If you fail to comply with the provisions of this Returns Policy, we reserve the right to refuse returns or to charge you our fees and expenses.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a refund or replacement.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email, SMS or WhatsApp to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at saphrina@lockstitch-threads.co.za.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at saphrina@lockstitch-threads.co.za and send your item to: 10 Lake Road, Denlee, Germiston Gauteng, 1401
Shipping
To return your product, you should mail your product to: 10 Lake Road, Denlee, Germiston Gauteng, 1401
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item(s) over R450, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
